Delivery and return policy

 RETURN POLICY

Buy online

We'll refund your purchase at the regular price! Simply write to us and specify your order number and we'll give you a return authorization. here

You have 10 days following receipt of your purchase to return it. 

Return shipping is at your expense.

Sale items are non-refundable but can be exchanged within 10 days of receipt. Shipping costs for the return and the exchanged item are at your expense.

The following items do not meet our return criteria and cannot be exchanged or refunded:

• - Items that have been worn, washed or damaged
• - Items with labels removed or missing
• - Boots and shoes (or other) without original box
• - Free gifts and gift cards

Shipping costs are non-refundable, except in the case of error on our part.

We are not responsible for lost packages.

If you've selected boutique pickup, you'll receive a refund or credit note upon pickup. Your purchase will be ready the same day, and you have 10 days to pick it up. 

 If you have received a defective item:

We take great care with our merchandise, which is inspected prior to shipment. Nevertheless, in the event of a defective item, please contact our customer service within 10 days of dispatch. here. If we can return the same item to you, we will do so at our expense. If we no longer have the item, we will reimburse you upon receipt of the defective item.

DELIVERY 

Deliveries are made with Canada Post, Purolator or Ups, Monday to Friday. Your package will leave the post office on mont-royal for a sorting center in ville Saint-Laurent. If you live in an adjacent neighborhood, we encourage in-store pickup.
Delivery takes a maximum of 5 working days.

 Sales tax:

Purchases delivered in Quebec are subject to Quebec sales taxes. For purchases delivered to other Canadian provinces, the taxes applicable to your province will be added to your purchase at checkout.

Product availability:

Our team always does its best to keep our online inventory up to date, however, should an error occur and the item(s) ordered online become unavailable, we will refund you as soon as possible.

If you have any further questions about shipping your order, please contact us. here

As we strive for total customer satisfaction, please don't hesitate to contact us if you have any questions.

Buy in boutique

Exchange or credit note within 10 days of purchase for regular-priced items and final sale for sale items.

The following items do not meet our return criteria:

• - Items that have been worn, washed or damaged
• - Items with labels removed or missing
• - Boots and shoes (or other) without original box
• - Free gifts and gift cards