Delivery and refund policy

 RETURN POLICY FOR ONLINE SHOPPING 

We'll refund your purchase at the regular price! Simply write to us and specify your order number and we'll give you a return authorization. here

You have 15 days following receipt of your purchase to return it. 

The return delivery costs are at your expense but you could choose to come in store for exchange or return at no cost.

Items on sale are non-refundable but can be exchanged within 15 days of receipt. The shipping costs for returns are at your expense.

The following items do not meet our return criteria and cannot be exchanged or refunded:

• - Items that have been worn, washed or damaged
• - Items with labels removed or missing
• - Boots and shoes (or other) without original box
• - Free gifts and gift cards

If everything is in accordance, return will be processed and refunded on your credit card within 5 working days after we received the item(s).

Shipping costs are non-refundable, except in the case of error on our part.

If you have received a defective item:

We take great care to our merchandise, it is controlled before shipping. However, in the case of a defective item, please contact our customer service within 10 days of the date of delivery. here. If we can send you the same article, we will at our expense. If we no longer have the item we will refund you as quick as we receive back the defective item.

SHIPPING (Canada only)

Deliveries are made with Canada Post from Monday to Friday. Your package will leave the post office on mont-royal for a sorting center in ville Saint-Laurent. If you live in an adjacent neighborhood, we encourage in-store pickup.
Delivery time is a maximum of 5 working days with Canada Post, and if you opt for pick-up at boutique, your package will be ready the same day.

 Sales tax:

Purchases delivered in Quebec are subject to the sales taxes applicable in Quebec. For other Canadian provinces, at the time of payment, the taxes applicable to your province will be added to your purchase.

Product availability:

Our team always does its best to keep our inventory online, however, if an error occured and item(s) ordered  becomes unavailable, we will refund you as soon as possible.

For any other questions about shipping, please contact us. here

As we seek the full satisfaction of our customers, please do not hesitate to contact us for any questions.