Delivery and return policy
RETURN POLICY
Online shopping
We refund items purchased at the regular price! Simply write to us and specify your order number and we will give you a return authorization. here
You have 10 days from the date of receipt of your purchase to return it.
Return shipping costs are your responsibility.
Sale items are not refundable but can be exchanged within 10 days of receipt. Return shipping costs and the cost of shipping the exchanged item are your responsibility.
The following items do not meet our return criteria and cannot be exchanged or refunded:
- — Worn, washed, or damaged items
- — Items with removed or missing tags
- — Boots and shoes (or other items) without their original box
- — Free gifts and gift cards
Shipping costs are non-refundable, except in the case of an error on our part.
We are not responsible for lost packages.
If you have selected a pick-up in boutique You can receive a refund or a credit note upon pickup. Your purchase will be ready the same day, and you have 10 days to pick it up.
If you received a defective item:
We take great care with our merchandise, which is checked before shipment. However, in the event of a defective item, please contact our customer service department within 10 days of the shipping date. here. If we can send you the same item, we will do so at our expense. If we no longer have the item in stock, we will refund you as soon as we receive the defective item.
DELIVERY
Deliveries are made via Canada Post, Purolator, or UPS and are processed Monday through Friday. Your package will leave the post office on Mount Royal and be sent to a sorting center in Ville Saint-Laurent. If you live in a neighboring area, we encourage in-store pickup.
The delivery time is a maximum of 5 working days.
Sales tax:
Purchases delivered in Quebec are subject to Quebec sales tax. Several differences apply to purchases delivered to other Canadian provinces; at checkout, the taxes applicable to your province will be added to your purchase.
Product availability:
Our team always does its best to keep our online inventory up to date; however, if an error occurs and the item(s) ordered online become unavailable, we will refund you as soon as possible.
For any other questions regarding the shipment of your order, please contact us. here
As we strive for complete customer satisfaction, please do not hesitate to contact us with any questions.
Purchase in boutique
Exchange or credit note within 10 days of purchase for regularly priced items and final sale for discounted items.
The following items do not meet our return criteria:
- — Worn, washed, or damaged items
- — Items with removed or missing tags
- — Boots and shoes (or other items) without their original box
- — Free gifts and gift cards